How do I book?

Booking is done online and takes a minute:

1. Go to our booking page: humansinmovement.as.me
2. Choose your class or session and pick a time that suits you
3. Enter your details — always use the same email you bought any pack or membership with
4. Complete your health form and waiver (first booking only — it's part of the booking)
5. Confirm, and you'll receive a confirmation email straight away

Do I need an account or password to book?

No. Just book with your name and email — no login required. Use the same email each time so your bookings, forms, and any class packs stay linked together.

I have a class pack or membership — how do I use it?

It's automatic. If you have an active pack or membership, your class is covered for you at checkout — there's no code to enter and no need to log in or create an account. Just book with the same email address you used when you bought your pack or membership, and your credit is applied automatically.

You should never be asked to pay again for a class that's already covered by an active pack or membership. If you are, something small has usually gone wrong — see below.

Help — it's asking me to pay when I have a pack or membership

If you're being asked for payment when you believe you're covered, it's almost always one of these:

You've booked under a different email. Your credit is linked to the exact email you purchased with — a different or slightly misspelled address means the system can't find your pack. Always use the same email.

The class isn't included in your plan. Each pack and membership covers specific class types (for example, a Mat & Strength plan doesn't cover Reformer). Check that your plan covers the class you're booking.

You've used this period's classes. Memberships give you a set number of classes each week and reset weekly — they don't roll over — and packs run out once all classes are used.

Your membership has lapsed. If a payment didn't go through or the subscription was cancelled, there's no active credit to apply.

Still stuck? Use your code. Your pack or membership has a redemption code, included in the confirmation you received when you purchased it. At checkout, choose the option to enter a package or gift certificate code and enter it to apply your credit.

Whatever the reason, please don't pay twice. If a booking is asking you for money when you believe you're covered, stop and email us at admin@humansinmovement.com — we'll check your account and sort the booking out for you.

What do I need to do before my first visit?

When you book, you'll be asked to complete a short health form and sign our liability waiver — this happens as part of booking, so it's already taken care of before you arrive. On the day, just bring your grip socks, comfortable clothes, and a water bottle.

Are grip socks really required?

Yes — grip socks are essential for every session, for both safety and hygiene. If you don't have a pair, no problem: you can purchase grip socks at the studio, or borrow a pair from our grip sock library if you're comfortable doing so.

What should I wear and bring?

Wear comfortable clothing you can move freely in, and bring a water bottle to stay hydrated. Grip socks are a must. Arrive about 5 minutes early so you can settle in before we begin.

Where do I park?

We have two designated parking spots directly out the front. If those are taken, there's free two-hour street parking nearby. Please only use our two designated spots and kindly avoid our neighbours' parking.

What's your cancellation and reschedule policy?

Payment is made in full at the time of booking, and we ask for at least 12 hours' notice if you need to cancel or reschedule any class or session. If we don't hear from you within that window, the payment for that session may be forfeited — so please get in touch as early as you can and we'll happily move your booking.

You can cancel or reschedule anytime via the link in your confirmation email.

What classes and sessions do you offer?

A full range including Initial Consultations, Mat Pilates, Reformer, Circuit and Strength classes, Semi-Private sessions, and Self Mastery Private (1:1) and Shared-Private (1:3) sessions — plus Teacher Training.

Where are you located?

4/36-42 Auburn Street, Wollongong NSW 2500. We're open Monday to Saturday.

How do I get in touch?

The easiest way is to reply to any of our emails — it comes straight to us. You can also reach us at admin@humansinmovement.com.